Background

Avident Solutions for Payers

Improving Oncology Adherence. Reducing Avoidable Utilization. Lowering Total Cost of Care.

Why Adherence Matters for Payers

Cancer care is one of the fastest-growing cost centers for commercial plans, Medicare Advantage organizations, and Medicaid programs. For members with advanced or metastatic disease, unplanned emergency care, hospitalizations, and rapid transitions to later-line therapies drive disproportionate spending. Yet nearly half of patients starting oral oncology treatments become nonadherent within six months, creating a predictable and preventable pattern of avoidable cost.

The Cost of Nonadherence

  • 48% of patients become nonadherent within six months of starting oral anticancer therapy
  • Nonadherent patients experience 23% more hospitalizations and longer lengths of stay
  • Higher medical spending, more disability days, and increased patient financial strain
  • Recent hospitalization is a strong predictor of future nonadherence
  • Treatment interruptions and unmanaged symptoms predict unscheduled care and ED visits

Avident Health's Solution


The MyNavigator Platform (MNP) is an innovative digital adjuvant technology designed to strengthen the real-world effectiveness of cancer treatment by improving adherence, stabilizing symptoms, and reducing avoidable emergency and inpatient utilization.

Real-Time Symptom Monitoring and Alerts


MyNavigator proactively monitors symptoms and side effects, triaging positive responses to clinical care teams. Earlier intervention prevents symptom-related ED visits and hospital admissions.

Integrated Informal Caregiver (ICC) Engagement


MyNavigator uniquely includes informal cancer caregivers with tailored education, reminders, alerts, and communication options. Studies show increased ICC engagement and sooner reporting of symptoms.

Literacy-Adaptive, Multi-Modal Education


AI-enabled chatbot provides evidence-based answers adapted to each user's health literacy level. Paired audio-video format supports adult learning and improves treatment understanding.

Risk Stratification Based on Claims and Behavior


MyNavigator incorporates predictors of drop-off—including recent hospitalization, financial stress, and symptom escalation—to prioritize outreach and real-time escalation pathways.

Data and Reporting That Demonstrates Value


Robust data repository with payer-customized reports showing engagement, symptom trends, adherence patterns, and avoidable-utilization markers to quantify ROI over time.



Controlling the Most Preventable Driver of Cancer Care Costs

Nonadherence in oncology is not a patient compliance problem—it is a predictable, measurable, and largely preventable cost driver that health plans can directly influence.

When members with cancer fall off their oral therapy regimens, the downstream consequences are immediate and expensive:

  • Avoidable ED visits and hospitalizations surge — nonadherent patients experience 23% more hospitalizations with longer lengths of stay than their adherent counterparts.
  • Disease progresses faster — patients who discontinue oral therapy early experience worse disease control, accelerating transitions to more expensive later-line treatments and supportive care.
  • Total cost of care rises disproportionately — unplanned care, increased disability days, and financial strain on members compound into some of the highest per-member costs in a plan's oncology population.

Nearly half of patients starting oral anticancer therapy become nonadherent within six months. For commercial plans, Medicare Advantage organizations, and Medicaid programs, this is not a clinical abstraction — it is a predictable utilization pattern that compounds spending quarter over quarter.

MyNavigator: A Validated, Evidence-Based Platform

Avident Health's MyNavigator Platform has been evaluated in peer-reviewed research and presented at ASCO — giving health plan partners a credible, evidence-based intervention rather than an unproven wellness add-on.

Ongoing initiatives with organizations such as MedStar Health, Wichita Urology, Unite for Her, and Pfizer Advanced Solutions are generating real-world evidence on adherence, utilization, and outcomes across cancer types including:

  • Breast cancer
  • Advanced prostate cancer
  • Additional solid and hematologic oncology indications

Current research addresses questions that map directly to payer priorities:

  • Does proactive symptom monitoring reduce unplanned ED visits and inpatient admissions?
  • Does including informal caregivers improve medication adherence and early symptom identification — preventing costly escalations?
  • Can AI-enabled education and triage redirect low-acuity concerns away from the ED and toward appropriate ambulatory care?

These data streams support value-based contract design, quality metric performance, and total cost-of-care reduction strategies across your oncology population.

Partnership Model for Payers

Avident Health partners with health plans to deploy adherence solutions that are:

  • Population-targeted – Deployed to your highest-risk oncology members based on claims signals, hospitalization history, and adherence predictors.
  • ROI-accountable – Structured to generate measurable data on utilization reduction, adherence improvement, and member experience outcomes aligned with your reporting needs.
  • Plan-customizable – Configurable to your formulary, care management programs, and preferred provider relationships — whether commercial, Medicare Advantage, or Medicaid.

The MyNavigator Platform:

  • Integrates seamlessly with existing care management and utilization management programs, amplifying the impact of your oncology case managers.
  • Can be deployed across multiple provider networks and cancer centers in your plan footprint, supporting consistent member engagement at scale.
  • Creates a closed loop between members, caregivers, clinical teams, and plan care management — reducing gaps that lead to avoidable utilization.

Next Step: Explore a Partnership

By partnering with Avident Health, health plans can:

  • Reduce avoidable hospitalizations and ED visits among their highest-cost oncology members
  • Lower total cost of care by keeping members adherent and on the most clinically appropriate therapy longer
  • Generate robust utilization and adherence data that supports Star Ratings performance, quality reporting, and value-based contract negotiations

To schedule a demonstration or discuss a partnership, click below.