Privacy Policy

Avident Health (“us”, “we”, or “our”) operates www.avidenthealth.com and related digital health services (the “Services”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Services, and the choices you have associated with that information.

We use your Personal Information only for providing and improving the Services. By using the Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following categories of Personal Information:

• Contact Information (name, email, phone, mailing address)
• Account Information (username, password, preferences)
• Health-Related Information (symptoms, conditions, treatment history, or other health data you voluntarily provide)
• Usage Data (pages visited, features used, time spent, interactions)
• Device and Technical Data (IP address, browser type, OS, device identifiers)
• Communications (messages, feedback, or support requests)

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (Log Data). This may include your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other statistics. We may also use third-party services such as Google Analytics that collect, monitor, and analyze this data to help us understand how our Services are used and to improve them.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Personalize and improve your experience
• Respond to inquiries and provide customer support
• Send service-related communications, updates, and security alerts
• Send marketing or promotional materials (you may opt out at any time)
• Analyze usage trends and monitor effectiveness
• Comply with legal obligations and enforce our terms

Health Information

Avident Health is committed to the responsible handling of health-related data. Any health information you provide through the Services is used solely to deliver and improve the Services you have requested. We do not sell your health information to third parties. Where applicable, we comply with HIPAA and other relevant health data regulations. If you are a covered entity or business associate under HIPAA, please contact us to discuss a Business Associate Agreement (BAA).

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us directly.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us recognize you and remember your preferences. We use the following categories of cookies:

• Essential Cookies: Required for the Site to function properly and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics), set only with your consent
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness, set only with your consent

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You may also manage your cookie preferences through our cookie consent tool. However, if you do not accept essential cookies, you may not be able to use some portions of our Site.

Third-Party Sharing

We do not sell your Personal Information. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Vendors and partners who assist us in operating the Services (e.g., cloud hosting, analytics, email delivery), subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable law.

Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: Request a copy of the Personal Information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your Personal Information (see Data Deletion section)
• Portability: Request a machine-readable copy of your data
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, please contact us at support@avidenthealth.com. We will respond to your request within 30 days.

Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately at support@avidenthealth.com and we will take steps to delete such information.

Security

The security of your Personal Information is important to us. We implement a range of technical and organizational safeguards to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability monitoring
• Incident response procedures in the event of a data breach

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your Personal Information only for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, and comply with legal obligations. The length of time we retain data depends on the type of information and the purpose for which it is collected, including:

• As long as your account remains active (if applicable)
• As long as needed to provide customer support or respond to inquiries
• As required to comply with legal, regulatory, tax, or security obligations

When Personal Information is no longer needed, we will securely delete, anonymize, or aggregate it.

Data Deletion

You may request deletion of your Personal Information at any time by contacting us at support@avidenthealth.com. After receiving your request, we will delete your Personal Information from our active systems within 30 days, unless we are legally required to retain it. Some data may remain in backups until they are cycled out or deleted, or may be retained where required by law or for legitimate security, fraud prevention, or compliance purposes.

Changes To This Privacy Policy

This Privacy Policy is effective as of April 15, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Avident Health — Email: support@avidenthealth.com — Website: www.avidenthealth.com

We are committed to working with you to resolve any concerns about your privacy.